When Little Things Are Big: Exploring the Value of Athletic Trainers Relative to Patient Experience

Kyle Scharer is a nationally certified and Wisconsin state-licensed athletic trainer who joined Children’s Hospital of Wisconsin in 2011. He currently serves as Ambulatory Manager for the Orthopedic Service Line, supporting supervisors who oversee the day to day operations at each of the Service Line’s four locations. Prior to this position, Kyle...

Kyle Scharer is a nationally certified and Wisconsin state-licensed athletic trainer who joined Children’s Hospital of Wisconsin in 2011. He currently serves as Ambulatory Manager for the Orthopedic Service Line, supporting supervisors who oversee the day to day operations at each of the Service Line’s four locations. Prior to this position, Kyle spent two years as the Operations Supervisor for the Orthopedic Service Line, and three years working as an athletic trainer within the primary care sports medicine program. A former high school baseball and football athlete, Kyle combined a love of sports with an interest in medicine, earning a bachelor's degree in Athletic Training and Clinic Management from Bowling Green State University in 2005. While at BGSU, Kyle completed an internship with Toledo Mud Hens baseball organization. With an emphasis placed on concussion management and emergency care in sports medicine, Kyle obtained a master's degree in Exercise Science from the University of Georgia in 2008 while also serving as a graduate assistant athletic trainer for the UGA softball program. He went on to serve as an assistant athletic trainer at East Carolina University, working primarily with football and men’s and women’s tennis. Prior to starting his work at Children’s, Kyle completed a residency program with UW Health Sports Medicine in Madison, Wisconsin, aimed at transitioning athletic trainers to the physician practice setting. Outside of his work at CHW, Kyle serves as an independent consultant to the NATA’s Third Party Reimbursement Initiative through Orthovise LLC, serving as the operational lead supporting the initiative. Additionally, Kyle has been an active participant for several years within the Physician Practice Workgroup, which is a subgroup of the NATA’s Committee on Practice Advancement. When not at work, Kyle enjoys spending time with his wife and chasing his 3 sons – all of which are under the age of 6 years old.

With the growing trend of ATs integrating into physician practices, ATs have continually sought to describe their value relative to quality of clinical skills, efficiency, financial impact, physician satisfaction and, to a lesser extent, patient experience. As national trends in health care place an emphasis on quality of care over quantity, patient experience is becoming a popular topic of conversations across organizations. The intent of this webinar is to explore the impact of the AT on care from the perspective of the patient. The efforts of the athletic training team at Children’s Hospital of Wisconsin (CHW) have facilitated growth from two to nine full time positions in the physician practice over the past five years. While the analysis of clinical efficiency and anecdotal provider satisfaction has played a significant role in this growth, so too has the impact of the AT on the patient experience. This impact has led not only to the creation of more athletic training jobs, but to the creation of best practices that raise the bar on expectations relative to care and experience across the Orthopedic Service Line. Through the sharing of lessons learned from the CHW athletic training team during this period of positive change and growth, ATs will understand the value they bring in ensuring that communities they serve get the best care possible.

At the conclusion of this presentation, the learner will be able to:

Participants will be able to describe why an emphasis on “what’s in the best interest of the patient” is critical to establishing their value to a team.

Participants will be able to describe at least one area of focus in their current practice in which they can drive enhanced patient care.

Participants will be able to identify at least one of their existing skills that could be easily transferred between different provider types in order to drive towards a positive patient experience.

Registration for this webinar closes at 11:59pm the day before the live date.

Cancellation Policy:

If you’re unable to attend this webinar, please cancel 48 hours prior to the event in order to receive a full refund. Cancellations made less than 48 hours prior will not receive a refund. To cancel 48 hours or more prior to an event, send an email to knowledgeinitiatives@nata.org.

Source: www.nata.org